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Director of Operations
Geneva - Switzerland
Excellent Package
Your Mission
The Director of Operations (DOP) reports
to the Managing Director and to the Global Account Director, and works
with a team that includes several First Points of Contacts (FPC) and
Project Managers/Coordinators.
The DOP ensures that the Pharma Business Unit client services are
carried out efficiently and effectively in line with the clients
individual contracts.
The Director of Operations provides:
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Advanced
professional/technical leadership (in Pharma Event Management) the
trouble shooter, the trainer, the coach, the sponsor
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Day-to-day
resource planning, development and management of the team, in line
with client contracts:
Operations
Responsibilities (85%)
-
Designs,
implements, and evaluates organisation and staffing to effectively
accomplish the goals and objectives of the client; recruits,
employs, trains, motivates and manages professional/technical and
support staff on both a professional and administrative basis
-
Serves as a
principal point of collaboration, leadership, and expertise to both
internal and external constituencies on professional and operational
matters pertaining to the delivery of pharma events
-
Accuracy of
Offers, Project Delivery and Feedback Management to agreed company
standards
-
Completes time
sheet and resource planning management for management decision and
client contract review
-
Completes cash
flow management, payment terms, cancellation, added value and
savings
-
Security
management at events
-
Sets and manages
performance, price i.e. value targets per customer contract
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Ensures all
policies and procedures relating to each client contract is met and
overperformed
-
Manages operating
procedures; monitors and evaluates program/project effectiveness;
effects changes required for improvement
-
Provides advanced
technical leadership and direction to subordinate staff
-
Oversees all
facets of the daily operations of the organisational unit, ensuring
compliance pharma code and clients contracts
Additional
responsibilities (5%)
-
Representing the
company and participating at selected client- and/or
communication/event industry events, exhibitions, and social events
-
Providing support
to other parts of the Group, as required, in the interest of the
company
Management (10%)
-
Reporting to the
Global Account Director - regarding project and account objectives,
budgets, resource planning
-
Maintaining and
updating managerial tools such as CRM and all appropriate files and
databases
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Managing and
safeguarding good internal communication within the client’s BU
project teams
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Maintaining
enthusiasm and professional standards within the BU
-
Continuous
development of company methodology and tools to develop and generate
revenue from clients
Your Profile
You hold a
post-graduate degree (MBA or similar), or a degree in Event Management,
Hotel Management, Tourism or another relevant domain.
You benefit from at least of 8 years experience in the Meeting & Events
Industry (healthcare sector) and demonstrate a proven track record in
managing teams that analyse and deliver Meeting & Events projects for
clients. In addition, you have experience in dealing with Director-level
client contacts at major international corporations and the ability to
lead large teams and foster an atmosphere of motivation and performance
in a service environment.
You are fluent in English, German and French. You have excellent
knowledge of computerised systems (Windows Office and registration
tools). A good knowledge of the Pharma code is required too.
Additional skills:
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Skill in
examining and re-engineering operations and procedures, formulating
policy, and developing and implementing new strategies and
procedures
-
Program planning,
development, implementation, and leadership skills
-
Strategic
planning skills
-
Ability to
analyse and interpret complex financial and operational data and
prepare business reports, projections, and recommendations
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Relationship
management and interpersonal skills
-
Communication,
influencing and negotiating skills
-
Policy
development and Implementation
-
Project
management, strong organisational and time management skills
-
Problem solving
and decision making
-
Coaching & People
management
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Excellent written
and verbal communication
-
Ability to make
decisions and to prioritise tasks, and to remain calm under stress
-
Problem solving
skills
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Experience with
management and operating of budgets / financial control
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Excellent
personal presentation
Please apply on line by clicking the 'Apply for this Job' link above right. |